macOS Support Essentials 10.14


Overview

macOS Support Essentials 10.14 is a three-day course that teaches the best ways to support macOS Mojave users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who should attend

People who manage computer networks or computer labs that run macOS
People who support Mac users

What you'll learn

How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
macOS Mojave features and functionality, including how to find more information
How to prepare for Apple Certified Support Professional (ACSP) 10.14 certification

Recommended knowledge

macOS familiarity
Basic computer navigation skills

Course outline

Installation and Configuration
Update, Upgrade, and Reinstall macOS Mojave, Set Up and Configure macOS, Use the Command-Line Interface, Use macOS Recovery.
User Accounts
Manage User Accounts, Manage User Home Folders, Manage macOS Security, Manage Password Changes with Keychain Access.
File Systems and Storage
Manage File Systems and Storage, Manage Encryption with FileVault, Manage Permissions and Sharing.
Data Management
Use Hidden Items, Shortcuts, and File Archives, Manage System Resources, Use Metadata and Spotlight, Manage Time Machine.
Apps and Processes
Install Apps, Manage Documents, Manage and Troubleshoot Apps.
Network Configuration
Manage Basic Network Settings, Manage Advanced Network Settings, Troubleshoot Network Issues.
Network Services
Manage Network Services, Manage Host Sharing and the Personal Firewall.
System Management
Troubleshoot Peripherals, Manage Printers and Scanners, Troubleshoot Startup and System Issues.